Starting or stopping the Norton Ghost Agent service

To start, stop, or restart the Norton Ghost Agent service, you must be logged on as an administrator. (If your computer is connected to a network, network policy settings might prevent you from completing these tasks.)

You might need to start, stop, or restart the Norton Ghost Agent service for the following reasons:


Start or Restart

You should start or restart the agent if Norton Ghost is unable to connect to the Norton Ghost Agent on a computer, or you cannot reconnect from Norton Ghost.

Restart

You should restart the agent after you change the user name or password that you use to log on to the Norton Ghost Agent service, or you used the Security Configuration Tool to give additional users the ability to back up computers.

See Controlling access to Norton Ghost .

Stop

You can stop the agent if you believe it is causing a problem on the computer, or you want to temporarily free memory resources.

If you stop the agent, you also prevent all of your drive-based backups and file and folder backups from running.

If you stop the Norton Ghost Agent service and then start Norton Ghost, the agent restarts automatically. The Status changes to Ready.

If you stop the Norton Ghost Agent service while Norton Ghost is running, you receive an error message, and Norton Ghost is disconnected from the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Norton Ghost Agent.

To start or stop the Norton Ghost Agent service

  1. On the Windows taskbar, click Start > Run.

  2. In the Run window, type services.msc

  3. Click OK.

  4. In the Services window, in the Name column, click Norton Ghost.

  5. On the Action menu, select one of the following:

    • Start

    • Stop

    • Restart

Starting or stopping the Norton Ghost Agent service