Deploying the Norton Ghost Agent

You can deploy the Norton Ghost Agent to the computers that are on the Computer List by using the Agent Deployment feature. After you install the agent, you can create backup jobs directly from Norton Ghost.


Because of increased security with Windows Vista, you cannot deploy the Norton Ghost Agent to Windows Vista without making security configuration changes. The same issue occurs when you attempt to deploy the agent from Windows Vista to another computer. You can manually install the agent on the target computer using the product CD.


If you deselected the Agent Deployment option during installation, this feature is not available. You can run the installation again, and select the Modify option to add this feature back in.

Your computer must meet the minimum memory requirement to run the Recover My Computer wizard or the Recovery Point Browser in Symantec Recovery Disk.


If you install a multilingual version of the product, you must have a minimum of 768 MB of RAM to run Symantec Recovery Disk.

If your computers are set up in a workgroup environment, you should prepare your local computer before you deploy an agent.

To prepare a computer in a workgroup environment to deploy the agent

  1. On the Windows taskbar, right-click Start, and then click Explore.

  2. On the Tools menu, click Folder Options > View.

  3. On the View tab, scroll to the end of the list and verify that the Use simple file sharing check box is not selected, and then click OK.

  4. On the Windows Control Panel, click Windows Firewall.

  5. On the Exceptions tab, select File and Printer Sharing, and then click OK.


You should close any open applications before you continue with the agent installation. If the Reboot check box is selected, the computer will automatically restart at the end of the installation wizard.

To deploy the Norton Ghost Agent

  1. On the Norton Ghost menu bar, click Computers > select a computer from the menu.

    You must have administrator rights on the computer to which you are installing the agent.

  2. Click Deploy Agent.

  3. In the Deploy Norton Ghost Agent dialog box, specify the administrator user name (or a user name that has administrator rights) and the password.

    In a workgroup environment, you must specify the remote computer name. You cannot use an IP address, even if you have successfully connected to the computer by using an IP address.

    For example, type RemoteComputerName\UserName

  4. If you want to restart the computer when the agent installation is finished, click Reboot when finished.


    The computer cannot be backed up until the computer is restarted. However, be sure to warn the user of the impending reboot so that they can save their work.

  5. Click OK.

To manually install the Norton Ghost Agent

  1. Insert the Norton Ghost product CD into the media drive of the computer.

    The installation program should start automatically.

  2. If the installation program does not start, on the Windows taskbar, click Start > Run, type the following command, then click OK.


    where <drive> is the drive letter of your media drive.

    For Windows Vista, if the Run option is not visible, do the following:

    • Right-click the Start button, and click Properties.

    • On the Start Menu tab, click Customize.

    • Scroll down and select Run command.

    • Click OK.

  3. In the CD browser panel, click Install Norton Ghost.

  4. In the Welcome panel, click Next.

  5. Read the license agreement, click I accept the terms in the license agreement, and then click Next.

  6. If you want to change the default location for the program files, click Change, locate the folder in which you want to install the agent, and then click OK.

  7. Click Next.

  8. Click Custom, and then click Next.

  9. Click Norton GhostService, and then click This feature will be installed on local hard drive.

    This feature is the agent.

  10. Set all other features to This feature will not be installed.

  11. Click Next, and then click Install.

Deploying the Norton Ghost Agent