Remotely connecting to the pcAnywhere thin host

Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment. The computer must be running the pcAnywhere thin host that is included in the Symantec Recovery Disk CD, and it must be waiting for a connection. When connected, the client computer can remotely manage a recovery or perform other tasks that are supported in Symantec Recovery Disk.


The client computer cannot transfer files or add additional drivers for network or storage devices on the computer that is running the thin host.

To remotely connect to the pcAnywhere thin host

  1. Ensure that the computer to be remotely managed (the host) has started in the recovery environment. Also, ensure that the pcAnywhere thin host is waiting for a connection.

  2. Obtain the IP address of the thin host computer.

  3. On the client computer, in Symantec pcAnywhere, configure a remote connection item.

    For more information, see the Symantec pcAnywhere User’s Guide.


    You do not need to choose to automatically logon to the host on connection.

  4. When you configure the connection in pcAnywhere, do the following:

    • Select TCP/IP as the connection type.

    • Specify the IP address of the host computer.

    • Choose to automatically logon to the host on connection.

      If you do not include the logon information, you are prompted for it when you connect to the thin host.

    • Type the following log on name:


    • Type the following password:


    The thin host shuts down when there is an attempt to connect by using any incorrect configuration settings.

    To prevent unauthorized users from tampering with your settings or trying to launch a session without your permission, set a password for your remote connection item.

    This option is available in the Remote Properties window on the Protect Item tab. The thin host does not support encryption.

  5. In pcAnywhere, start the remote control session.

    If the connection attempt is unsuccessful, the thin host must be restarted on the host computer before you attempt to connect again.

  6. Remotely perform the necessary tasks on the host computer.

    The remote control session ends when the thin host is closed, when the thin host computer is restarted, or when the remote control session is ended.

    After the host computer starts Windows, the client computer can deploy and connect a thin host on the computer to verify the success of tasks that were performed in the recovery environment.

Remotely connecting to the pcAnywhere thin host